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Frequently Asked Questions
product
We use only Seiko NH35, NH36, VK63 and VK64 automatic movements, renowned in the watchmaking world for their exceptional quality/price ratio, rivaling the most expensive models.
All our creations are guaranteed for 2 years.
If you have the slightest problem, we will repair or replace it.
Yes, a kit is offered with your watch to easily adjust the size to your wrist.
You can choose from the existing models or contact us on WhatsApp to request a customized combination.
We use authentic NH35 movements from Seiko and then create unique watches inspired by the best designs.
Our watches are in no way replicas, and we are in no way affiliated with the Seiko brand.
Absolutely. We offer you the flexibility to customize your watch according to your preferences, including the possibility of removing the Seiko inscription. Simply send us a message when you place your order.
Shipping
We generally need a week to assemble a watch, depending on the volume of orders.
After shipment, the watch is delivered to you within 3 to 5 days.
In total, you can expect to receive your personalized watch within 7 to 15 days.
We deliver mainly in France and Europe.
Once your order has been dispatched, you will receive a tracking number by email indicating the delivery date.
Don't forget to check your spam folder.
Order
There is a short period of time between placing your order and the start of its processing.
If you contact us immediately after placing your order by e-mail, we may be able to cancel it before it is processed.
Otherwise, once your order has been dispatched, you can return it.
You may return the item within 30 days of receipt if it is undamaged, unused and in its original packaging with all tags attached.
We also offer exchanges in the event of problems with delivery or if you receive a damaged parcel, at no extra charge. This applies to non-personalized watches.
The most suitable return address will be communicated to you on request.
If you have any doubts about size or other characteristics, please do not hesitate to send us an e-mail.
An other question ?
Our customer service is available for you.